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Frequently asked questions.

What tier of HubSpot do I need to use FirstTouch?

FirstTouch works with all HubSpot Hubs, including the Free CRM. You do not need an Enterprise or Pro subscription to get started. However, to use our HubSpot custom workflow card, you will need a plan that has access to the workflow builder.

What makes FirstTouch different from other social tools?

FirstTouch is the HubSpot-native execution layer for LinkedIn outreach and tracking. Social actions run from the HubSpot workflow builder, every touch is logged and attributed on the contact timeline, and social engagement signals surface prospects who are already interacting with relevant content. Most other tools live in a separate app and depend on fragile syncs to get activity back into your CRM.

Is using FirstTouch safe for my team?

Yes. FirstTouch is built for account safety through our HubSpot native integration and strict data governance. We are SOC 2 certified and provide Human-in-the-Loop workflows, so reps approve drafts before anything goes out. We follow LinkedIn's limits and best practices, and the FirstTouch Safety Checklist (docs.firsttouch.com/Safety-Checklist) covers account health, daily limits, targeting, and agent hours. Step one is disconnecting any other LinkedIn automation tool before you start.

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